Shipping Policy
last updated: 25th August 2026
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Each print is carefully prepared and packaged to ensure that it reaches you in the best possible condition.
Thank you for supporting me and shopping at shaunang.co
1. Processing Time
All orders are processed within 3–5 business days after payment has been received. As my prints are produced and prepared by a small independent art business, processing times may occasionally be longer during periods of high demand, exhibitions, holidays or other unforeseen circumstances.
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If there is a significant delay with your order, I will contact you using the email address provided at checkout.
2. Shipping
Orders are shipped from Singapore. But I currently ship both locally within Singapore, and internationally.
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Shipping fees will be calculated and displayed at checkout based on your delivery location and selected shipping method.
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- For Singapore orders, estimated delivery typically takes 1–3 business days after the order has been dispatched.
- For international orders, estimated delivery typically takes 7–21 business days, depending on the destination and shipping service selected.
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Please note that international delivery times may vary due to customs processing, public holidays, postal delays or circumstances outside our control.
3. Packaging
All art prints and originals are carefully packaged to reduce the risk of bending, creasing or damage during transit.
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Depending on the size and quantity of your order, prints and originals may be shipped flat or rolled in suitable protective packaging.
4. Lost or Damaged Orders
Thank you for shopping with me!
If your order arrives damaged, please contact me at shaunang.co@gmail.com within 7 days of receiving your order.
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Please include:
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Your order number
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Photographs of the damaged artwork and packaging
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A brief description of the damage
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I will review the situation and, where appropriate, arrange a replacement or refund.
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If your order appears to have been lost in transit, please contact me at shaunang.co@gmail.com so that I can assist you in contacting the relevant delivery service.
5. Customs and Import Charges
For international orders, customers are responsible for any customs duties, import taxes or other charges imposed by the destination country.
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These charges are outside my control and are not included in the product or shipping price unless explicitly stated at checkout.
6. Incorrect Delivery Information
Please carefully check your delivery address before completing your order.
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If you realise that you have entered an incorrect address, contact me as soon as possible at shaunang.co@gmail.com.
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If your order has not yet been dispatched, I will do our best to update the address.
Once an order has been dispatched, I may not be able to make changes.
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Additional shipping costs resulting from an incorrect address may be charged to the customer.
7. Questions
If you have any questions about shipping or your order, please contact:
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Email: shaunang.co@gmail.com
Business: shaunang.co
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This Shipping Policy may be updated from time to time. Any changes will be posted on this page.
Thank you for supporting me!