Refund Policy
last updated: 25th August 2026
Thank you for supporting me and shopping at shaunang.co
As an independent art business, each order is prepared with care. Please read this Refund & Returns Policy before making a purchase.
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Nothing in this policy is intended to exclude, restrict or limit any rights you may have under applicable Singapore law.
Change-of-Mind Purchases
Because my art prints are prepared specifically for each order, I generally do not accept returns or refunds simply because you have changed your mind, selected the wrong size, or no longer want the artwork.
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Please carefully check your selected artwork, print size and delivery details before completing your purchase.
If you are unsure about the size or have any questions before ordering, please contact me at shaunang.co@gmail.com.
Damaged Prints
If your print arrives damaged, please contact me within 7 days of receiving your order.
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Please email shaunang.co@gmail.com with:
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Your order number
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Photographs of the artwork
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Photographs of the packaging
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A description of the damage
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I may request additional photographs or information to help me assess the issue.
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If the item is confirmed to have been damaged during delivery or was otherwise defective when received, I may offer a replacement, repair where appropriate, refund or other suitable resolution.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact me at shaunang.co@gmail.com within 7 days of receiving your order.
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Please include your order number and photographs of the items received where applicable.
I will investigate the issue and, where appropriate, arrange for the correct item to be sent or provide another suitable resolution.
Lost Orders
If your order does not arrive within the expected delivery period, please contact me at shaunang.co@gmail.com.
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If an order is confirmed to have been lost in transit, I will work with you to determine an appropriate resolution, which may include a replacement or refund.
Incorrect Size or Product Selected
Please carefully check your order before payment.
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If you accidentally select the wrong print size, such as A5 instead of A4, please contact me as soon as possible.
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If the order has not yet been processed, I may be able to make a change to the order.
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Once an order has been printed or dispatched, changes may no longer be possible.
Refunds
If a refund is approved, the refund will generally be made to the original payment method used for the purchase.
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Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
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Shipping charges will generally not be refundable for change-of-mind requests. Where a refund is required because an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the appropriate shipping costs will be considered as part of the resolution.
Replacements
Where a replacement is approved because an item arrived damaged, defective, or incorrect, I will arrange a replacement at no additional cost to the customer where appropriate.
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If the original artwork is no longer available, I may offer an alternative resolution, such as a refund or replacement with another available product of equivalent value.
Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return due to change of mind:
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Prints that have been used, damaged, marked, or altered after delivery
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Custom or personalised artwork
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Items that were clearly identified as having a defect before purchase
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Digital products, once accessed or downloaded
How to Request a Refund or Return
To request a refund, return, replacement, or other resolution, please contact:
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Email: shaunang.co@gmail.com
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Please include:
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Your full name
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Order number
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Date of purchase
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Item purchased
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Reason for the request
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Relevant photographs, where applicable
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I will review your request and respond as soon as reasonably possible.
Contact
If you have any questions about this policy, please contact:
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Business: shaunang.co
Email: shaunang.co@gmail.com
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This Refund & Returns Policy may be updated from time to time. The latest version will always be published on this website.
Thank you for supporting me!